Privacy Policy 998hihi
Your Personal Data Protection
We take every member's privacy seriously. This document explains transparently how 998hihi collects, processes, stores and protects your personal information when you use our platform.
Data Protection Principles of 998hihi
Every aspect of how we handle your personal data is managed to strict security standards with full accountability.
Layered Data Security
All member personal information is stored using SSL/TLS encryption and current hashing methods. Access to data is restricted to authorised personnel only.
Not Sold to Third Parties
998hihi does not sell, rent or trade your personal information to any third party for marketing purposes without your explicit consent.
Control Is in Your Hands
You have the right to access, correct or request deletion of your personal data at any time through your account or by contacting our support team.
International Licensing Compliance
As an operator running under international licensing, 998hihi complies with data protection requirements set by the relevant regulatory bodies.
Flexible Notification Preferences
You can manage your marketing communication preferences at any time. Choose to receive or stop receiving promotional updates as you see fit.
24/7 Privacy Support
Our support team is available around the clock to answer questions about your privacy and personal data, in Bahasa Melayu and English.
1. Information We Collect
In operating the 998hihi platform, we collect various categories of information from members and visitors to our website. This collection is done directly from you during the registration process, use of services, and through automated technology when you browse our platform.
Information You Provide Directly
When registering a new account or using 998hihi services, you may provide the following information:
- Full name as stated on your identity card (MyKad) or passport
- Date of birth for age verification purposes — 998hihi only accepts members aged 21 and above
- An active email address and mobile phone number
- Account password stored in encrypted form
- Financial information such as e-wallet account numbers (Touch 'n Go eWallet, ShopeePay, DuitNow) or bank account details for deposit and withdrawal purposes
- Copies of identity documents for the Know Your Customer (KYC) process when required
Information Collected Automatically
When you use our platform, our systems automatically record technical information needed for smooth operation and account security:
- IP address and geographic location based on IP
- Browser type and device operating system
- Time and date of access to the platform
- Pages visited and session duration
- Records of deposit transactions, withdrawals and betting history
- Device information including unique device identifiers
2. Purpose of Using Information
998hihi uses the information collected solely for legitimate, necessary and relevant purposes in providing safe and responsible online gambling services. The following are the main purposes for which your personal data is used:
Account and Service Management
- Creating and verifying your member account
- Processing deposits and withdrawals using Touch 'n Go eWallet, DuitNow, FPX, ShopeePay, and cryptocurrency (USDT, BTC, ETH)
- Enabling access to all platform services including online slots, live casino, sports betting, fish shooting and Teen Patti
- Managing bonus and promotion eligibility, including a 120% first deposit bonus of up to RM300
- Administering the VIP programme which covers five tiers from Bronze to Diamond
Security and Fraud Prevention
- Detecting suspicious activity or fraud attempts on your account
- Ensuring betting integrity and fair play across the platform
- Complying with anti-money laundering (AML) requirements set by the licensing body
- Verifying member identity to meet international licensing obligations
Communication and Support
- Sending important notifications related to your account, security and transactions
- Providing customer support via 24/7 live chat in Bahasa Melayu and English
- Sending promotional information and service updates — subject to your communication preferences
Platform Improvement
- Analysing usage patterns to improve the playing experience
- Testing and developing new platform features
- Ensuring technical performance and system stability
3. Sharing Data with Third Parties
998hihi understands the importance of your personal information's privacy. We do not share, sell or disclose your personal data to third parties except in the circumstances stated below, and always in compliance with strict data protection principles.
Trusted Service Providers
We share limited information with third-party service providers who help us operate the platform, including payment processors, game software providers, and cybersecurity services. All these partners are bound by strict confidentiality agreements and are only permitted to use data for purposes set by 998hihi.
Legal and Licensing Requirements
We may disclose your personal information when required by law, court order, or a competent licensing regulatory body. This includes investigations related to money laundering, fraud or other unlawful activities.
4. Data Security and Protection
Protecting members' personal information is 998hihi's highest priority. We invest in comprehensive security infrastructure to ensure your data is safeguarded from unauthorised access, alteration or disclosure.
Technical Security Measures
- Data encryption using SSL/TLS protocols during transmission of information between your device and our servers
- Passwords stored in encrypted form using strong hashing algorithms
- Intrusion detection systems (IDS) operating around the clock
- Data separation between development and production environments
- Regular security audits by independent third parties
- Two-factor authentication available for additional account protection
Internal Access Controls
Access to member personal data within our organisation is restricted and tightly controlled. Only staff who require access to carry out their duties are permitted to access that data, and all such access is logged for audit purposes.
5. Your Rights as a User
As a 998hihi member, you have clear rights regarding your personal data. We are committed to facilitating the exercise of these rights in a transparent and efficient manner.
Right to Access
You have the right to request and view a copy of the personal data we hold about you at any time.
Right to Rectification
You may request correction of inaccurate or incomplete data through your account settings or customer support.
Right to Erasure
You may request deletion of your personal data, subject to applicable legal and licensing retention obligations.
Right to Object
You may object to the processing of your data for direct marketing or profiling purposes at any time.
Right to Data Portability
You have the right to request your personal data in a machine-readable format for transfer to another service provider where applicable.
Right to Restriction of Processing
In certain circumstances, you may request that we restrict the processing of your personal data while a dispute is being resolved.
To exercise any of the above rights, you may contact the 998hihi support team via 24/7 live chat. We will process your request promptly and within a reasonable timeframe. Please note that some requests may require identity verification to protect the security of your account.
6. Cookie Usage Policy
998hihi uses cookies and similar tracking technologies to improve the functionality and performance of our platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
- Essential Cookies: Required for the basic operation of the platform, including login session management and account security. These cookies cannot be disabled.
- Performance Cookies: Help us understand how visitors interact with our platform for continuous improvement purposes.
- Functional Cookies: Store your preferences such as language and display settings to provide a more personalised experience.
- Analytics Cookies: Collect aggregated and anonymous data about traffic and usage patterns to help us improve our services.
You can control and manage cookie settings through your internet browser. However, disabling certain cookies may affect the functionality of some parts of the 998hihi platform.
7. Data Retention Period
998hihi retains your personal data for as long as your account is active or as long as it is needed to provide services to you. We also retain and use your information for the period required to comply with our legal obligations, resolve disputes, and enforce our agreements.
Financial transaction records, including deposit and withdrawal history, are retained for the period stipulated by applicable licensing requirements and anti-money laundering laws. After your account is closed, certain records may still be retained for a period specified by law for audit and compliance purposes.
8. Privacy of Underage Users
The 998hihi platform is intended solely for individuals aged 21 and above. We do not knowingly collect or process personal information from individuals under the age of 21.
All new account registrations require age verification as part of our KYC process. If we find that personal information has been collected from an individual who does not meet the minimum age requirement, we will promptly take action to delete that information and close the account in question.
9. Changes to This Policy
998hihi reserves the right to update or amend this Privacy Policy at any time. Such changes may occur due to changes in our business operations, new legal requirements, or developments in industry best practices relating to data privacy.
When we make significant changes to this policy, we will notify you via a notification on the platform or by email to the address registered in your account. The effective date of the updated policy will be stated at the top of this document. Continued use of the 998hihi platform after those changes take effect will be considered acceptance of the updated policy.
We recommend that you review this Privacy Policy periodically to ensure you are always informed of how we protect your information. The latest version of this Privacy Policy is always available on the 998hihi website.
10. How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 998hihi, you may contact us through the following channels:
- Live chat directly on the 998hihi platform — available 24 hours a day, 7 days a week
- Support email: [email protected]
Our experienced support team is ready to assist you in Malay and English. We aim to respond to all privacy-related enquiries within a reasonable timeframe.
Play Safe and Responsibly
Your personal data is protected. Enjoy online slots, live casino, sports betting and more on a platform that puts member security first.
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