Responsible Gambling with 998hihi
Online gambling should remain entertainment — not a burden. At 998hihi, we provide self-control tools, important information, and full support so every member can play safely and in a controlled manner.
Our Responsibility
We Prioritise Member Safety
998hihi operates under international licensing and takes seriously its responsibility to ensure every member's gambling experience remains positive. We believe that healthy gambling starts with awareness — knowing your own limits, understanding the risks, and knowing when to stop.
This responsible gambling policy covers guidelines for all 998hihi members, including the legal age policy, personal control tools accessible through your account, and information on how to get help if gambling starts to have a negative impact.
The 998hihi platform is open only to individuals aged 21 and above. By registering an account, you confirm that you meet this age requirement. 998hihi reserves the right to request identity document verification at any time to ensure compliance with the age limit.
Treat every amount you deposit as the cost of entertainment — the same way you would a cinema ticket or a meal at a restaurant. Never gamble with money you need for basic necessities such as bills, rent or food. Set a budget before you start, and stick to it.
Tools and Support
Responsible Gambling Features at 998hihi
We provide various protection mechanisms that you can use directly through your 998hihi account.
Personal Deposit Limits
Set daily, weekly or monthly deposit limits on your account. Once a limit is set, our system will not allow any deposit exceeding that amount. Limits can be lowered immediately, but a cooling-off period applies if you wish to raise them.
Temporary Break
The temporary break option lets you pause your account for a set period — whether a few days or a few weeks. During this time, you cannot log in or make any transactions. This gives you space to reassess your gambling habits.
Self-Exclusion
If you feel gambling is starting to take control of your life, you can apply for full self-exclusion from the 998hihi platform. This option can be applied for an extended period and cannot be easily reversed — it is a serious step that we fully respect.
Session Time Limits
You can set a session time limit so the system will notify you or automatically log out your account once a certain period is reached. This helps you avoid playing for too long in a single session.
Loss Limits
Set a maximum loss limit per session, day or week. When this limit is reached, your account will be automatically blocked from further gambling for that period. This is a practical way to protect your budget.
Dedicated 24/7 Support
The 998hihi support team is ready to assist you via live chat and email at all times, in Malay and English. If you have any concerns about your gambling habits, do not hesitate to reach out to us.
Self-Awareness
Signs of Problem Gambling
Problem gambling can develop gradually without you realising it. Recognise the early signs so you or someone you care about can get help in time.
- Constantly thinking about gambling even while doing other activities
- Increasing the amount wagered to get the same level of satisfaction
- Gambling to escape stress, anxiety or problems
- Trying to "chase losses" by continuing to gamble after losing
- Hiding gambling activity from family members or friends
- Using money meant for basic needs (bills, rent, food) for gambling
- Feeling restless, irritable or uncomfortable when not gambling
- Repeatedly failing to cut down or stop gambling
Immediate Steps
How to Get Help
If you recognise any of the signs above in yourself or someone close to you, here are steps you can take right away.
Contact 998hihi Support
Our support team is available 24 hours a day via live chat in Malay and English. We can help you activate self-control tools or process a self-exclusion request on the spot.
Email: [email protected]
Independent organisations such as Talian Kasih (1800-18-1800) and mental health counsellors can provide additional confidential support. Seeking help is a sign of strength, not weakness.
How to Use
How to Activate Self-Control
All 998hihi responsible gambling features can be accessed directly through your account. The process is straightforward and takes effect immediately.
Log In to Your 998hihi Account
Access your account via the 998hihi login page using the username and password you registered with.
Go to Account Settings
In your account dashboard, look for the "Settings" or "Profile" section, then select "Responsible Gambling Controls".
Choose the Type of Control
Choose from deposit limits, loss limits, session time limits, temporary break or self-exclusion based on what you need at that time.
Set the Value and Confirm
Enter your desired limit value or duration and confirm the change. Limits that increase your protection take effect immediately.
Contact Support If Needed
For long-term self-exclusion or if you need assistance with the process, contact our 24/7 support team via live chat.
Practical Guide
Tips for Playing Responsibly
Set a Budget
Decide how much you are willing to spend before starting a session, and never exceed that limit even if you feel you are "close to winning".
Manage Your Playing Time
Set an alarm or time limit so a session does not run on without you noticing. Take regular breaks and do other activities offline.
Treat It as Entertainment
Winnings are a bonus, not the main goal. If you start feeling pressure or distress when you lose, that is a sign you need to take a break.
Share with Someone Close
Tell someone you trust about your gambling habits. Family and friends' support is important in maintaining a healthy balance.
Frequently Asked Questions
Questions about Responsible Gambling
Play Responsibly at 998hihi
998hihi provides a safe, transparent and responsible gambling environment. Minimum deposit RM10, withdrawals within 1 hour, and full 24/7 support. Register an account today and enjoy a 120% welcome bonus up to RM300 — with a 20x bonus amount wagering requirement.