FAQ

998hihi FAQ — Complete Answers for Malaysian Players

This page compiles the most frequently asked questions by 998hihi members in Malaysia — covering account management, the deposit and withdrawal process, the welcome bonus, and how to play at the live casino. All answers are organised by category so you can find the information you need without having to contact support.

20+ Questions Answered Bahasa Malaysia Accurate Information
FAQ
Question Categories
Account Questions Withdrawals Welcome Bonus Deposit Questions Live Casino
Why Choose 998hihi

What Makes 998hihi the Choice of Malaysian Players

Six key reasons why thousands of Malaysian players trust 998hihi for their online gambling experience.

Fast Withdrawals

Your funds are processed within 1 hour. No reason to wait long — the 998hihi support team monitors every transaction around the clock.

Local Payment Methods

Touch 'n Go eWallet, DuitNow, FPX online banking, ShopeePay and cryptocurrency — all available with a minimum deposit as low as RM10.

120% Welcome Bonus

The 998hihi welcome bonus gives you an extra 120% on your first deposit up to RM300, with a clear and transparent 20x wagering requirement.

24/7 Support

The 998hihi support team is ready to assist via live chat and email, in Malay and English, at any time of the day.

International Licence

998hihi operates under an international licence, ensuring every game is fair and your personal data is protected with high-level encryption.

5-Tier VIP Programme

From Bronze to Diamond, every 998hihi VIP tier comes with exclusive weekly cashback — the more you play, the greater your rewards.

Account Questions

Everything you need to know about registration, login, passwords and managing your 998hihi account.

Registering at 998hihi is straightforward. Visit 998hihi Login and click the register button, then fill in basic details such as username, password, email and an active mobile number. Once your account is verified, you can make your first deposit and start playing right away. Only one account is allowed per player — multiple registrations may result in your account being suspended.

Your 998hihi username must be unique and must not contain special symbols. For your password, it is recommended to use a combination of uppercase letters, lowercase letters, numbers and symbols for better security — a minimum of eight characters. Avoid using personal information that is easy to guess, such as your date of birth or your own name, as your password.

If you forget your password, use the "Forgot Password" function on the 998hihi login page. You will receive a reset link via your registered email. If you no longer have access to that email or are facing other issues, contact the 998hihi support team via 24/7 live chat for immediate assistance.

Yes, your 998hihi account can be accessed from any device — Android or iOS mobile phone, tablet, or laptop — as long as you have a stable internet connection. Log in using your existing username and password. For added security, 998hihi may request email verification when it detects a login from a new location or device.

No — 998hihi policy allows only one account per player. Registering multiple accounts using different details is a serious violation of the terms of use. Duplicate accounts risk being permanently blocked and all balances and bonuses within them may be forfeited. If you are having trouble with an existing account, please contact support first.

Withdrawals

Find out about processing times, minimum limits and everything you need to know before making a withdrawal at 998hihi.

998hihi processes withdrawals within 1 hour. This applies to all available withdrawal methods including Touch 'n Go eWallet, DuitNow, FPX online banking, ShopeePay and cryptocurrency. If your withdrawal takes longer than this, please contact 998hihi live chat support for an immediate check.

The minimum amount for each withdrawal request at 998hihi is RM50. Make sure your account balance is sufficient before submitting a request. If the amount is less than RM50, you will need to keep playing until you reach that minimum before a withdrawal can be processed.

For security and anti-money laundering compliance purposes, 998hihi recommends that withdrawals be made to the same payment method used for the deposit. This keeps your account secure and ensures the withdrawal process runs smoothly. If you have a specific need, contact 998hihi support for guidance.

There are several reasons a withdrawal may be delayed: bonus wagering requirements have not been fully met, payment account details are incomplete or do not match, or the request is going through an additional security review. Check your wagering requirement status in your 998hihi account settings, or contact 24/7 live chat directly for a quick resolution.

998hihi does not charge any processing fees on member withdrawals. Your funds are transferred in full to your registered account. However, third-party payment providers or your bank may impose their own charges — this is outside 998hihi's control and depends on the policies of the respective provider.
💡 Tip: Make sure your e-wallet or banking account details are always up to date in your 998hihi profile to avoid delays during withdrawals.

Welcome Bonus

Full details about the 998hihi welcome bonus — how to claim it, wagering requirements and key things you need to know.

The 998hihi welcome bonus is credited automatically on your first deposit. Create a new account, log in and make your first deposit — you will receive a 120% bonus up to a maximum of RM300. For example, a deposit of RM100 gives you a bonus of RM120, bringing your balance to RM220. This bonus is only available to new members who have not made any previous deposit.

The 998hihi wagering requirement is 20x the bonus amount received. For example, if you receive a bonus of RM120, you need to place bets totalling RM120 × 20 = RM2,400 before winnings from the bonus can be withdrawn. For a deposit of RM600, a bonus of RM300 means a wagering requirement of RM300 × 20 = RM6,000.

Most games available at 998hihi — including online slots, fish shooting and card games — count towards the bonus wagering requirement. However, some live casino games such as baccarat and roulette may contribute at a different rate. Check the bonus terms section in your 998hihi account for the full list of eligible games.

No — the 998hihi welcome bonus can only be claimed once per player. It is designed exclusively for members making their first deposit. Any attempt to reclaim this bonus through multiple account registrations is a policy violation and may result in account suspension and loss of all funds.

The 998hihi welcome bonus has a set usage period from the date of your first deposit. Make sure you meet the wagering requirements within the given period — otherwise the bonus and any related winnings may be automatically forfeited. Check your account settings or contact 998hihi support to find out your specific bonus expiry date.

Deposit Questions

A complete guide on how to make a deposit at 998hihi, accepted payment methods and solutions to common deposit issues.

998hihi accepts a range of payment methods popular in Malaysia: Touch 'n Go eWallet, DuitNow, FPX online banking (via local banks), ShopeePay and cryptocurrency (USDT, Bitcoin/BTC, Ethereum/ETH). All these methods support both deposits and withdrawals, giving players the flexibility to choose what suits them best.

The minimum deposit at 998hihi is RM10 and this applies to all available payment methods. This low amount makes 998hihi easy for new players to try without spending much while getting to know the platform before adding more to their balance.

To deposit via FPX, log in to your 998hihi account and go to the deposit section. Select FPX Online Banking, enter the amount you wish to deposit (minimum RM10), then choose your bank from the list provided. You will be taken to your bank's online banking page to confirm the payment. Once successful, your 998hihi account balance is updated immediately.

In rare cases, a deposit may take a little longer to be credited to your 998hihi account due to a technical delay on the payment provider's end. If your balance has still not been updated after 15 minutes, save your transaction proof (reference number or screenshot) and contact 998hihi live chat support. Our team will review and resolve the issue promptly.

998hihi does not charge any processing fees on deposits made by members. The full amount you deposit will be credited directly to your account balance. Any charges that may arise are from your e-wallet provider or bank, and not from 998hihi.
💡 Tip: Use DuitNow or Touch 'n Go eWallet for the fastest deposits, credited directly to your 998hihi account.

Live Casino

Questions about how 998hihi live casino games work, including baccarat, roulette and mobile access.

The 998hihi live casino streams games in real time via high-resolution video. Real dealers operate the tables from a professional studio in real time. You interact through the on-screen interface — placing bets, watching the dealer shuffle or spin the wheel, and receiving game results as if you were at a real casino, but from the comfort of your own home.

Yes, all live casino games at 998hihi are optimised for mobile phones and tablets. The 998hihi platform can be accessed directly through your phone's web browser without downloading any special app. For the best experience, use a stable WiFi connection or 4G/5G mobile data so the video stream runs without interruption.

Baccarat is a card game where you bet on whether the Player, Banker or Tie hand will come closest to a value of 9. The dealer deals two cards to each side; numbered cards count at face value, face cards are worth 0, and Aces are worth 1. At 998hihi, various baccarat variants are available including versions with different betting limits for both new and experienced players.

Roulette at 998hihi offers a wide range of betting options — from straightforward bets like red/black, odd/even and high/low (paying 1:1), to single number bets (Straight Up) that pay higher. You can also choose Split (2 numbers), Street (3 numbers), Corner (4 numbers) and more. New players are advised to start with outside bets to get comfortable with the flow of the game.

The live casino studios supported by 998hihi have dealers who speak multiple languages. While not every table features a Malay-speaking dealer, the 998hihi platform interface and customer support are fully in Bahasa Malaysia. The 998hihi 24/7 support team is also ready to help you understand the game rules in Bahasa Malaysia whenever needed.
Still Have Questions?

24/7 Support Ready to Help

Can't find the answer you're looking for in the list above? The 998hihi support team is ready to assist you in Malay and English — any time, day or night.

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Live Chat

Immediate response from the 998hihi support team — available 24 hours a day, 7 days a week.

Support Email

Send detailed enquiries to [email protected] for a full written response.

Malay Language

All 998hihi support channels operate in Malay and English.

Support Never Closes

Including public holidays and weekends — we are always here for you.

Explore More

Related Pages

Visit the following pages for detailed information about the games available at 998hihi.

Fish Shooting

Find out all about fish shooting games at 998hihi — how to play, weapon types, game options and basic strategies that can help both new and experienced players.

998hihi Fish Shooting

Teen Patti

The 998hihi Teen Patti page explains the rules of this traditional South Asian card game that is growing in popularity in Malaysia, including game variations and how to place bets.

998hihi Teen Patti

Sports Betting

Explore 998hihi sports betting options covering local Malaysia Super League football, EPL, badminton and various international sporting events with competitive odds.

998hihi Sports Betting